Updated Articles

  1. - Do you offer affiliate programs?

    Thank you for your interest in partnering with us! We are ramping up our affiliate program for 2018 and if you would like to be added you to our interest list please click on the following link: DrAxe.com/partnerrequest We'll get you details...
  2. - How do I manage my Reward Points?

    Welcome to Dr. Axe Rewards! For our most loyal customers, we've introduced our new rewards program to thank you for your commitment to Dr. Axe!   Now every time you shop with us, you can earn points which can be exchanged for future&nbs...
  3. - I have changed my mind about my purchase but it hasn't arrived yet. What do I do?

    Due to the high volume of orders processed daily by our fulfillment team, we are currently unable to edit order details once your purchase has been submitted .  **Please follow these steps to initiate your return:** 1. Click on the follow...
  4. - How do I add something to the order I just placed?

    Due to the high volume of orders processed daily by our fulfillment team, we are currently unable to edit order details once your purchase has been submitted.   If you forgot to add an item to your order, place a new order and use promo co...
  5. - How long will it take for my parcel to arrive? How can I track my package?

    All orders ship USPS flat-rate or Fedex Ground and generally arrive within 3-5 days.  Orders placed over the weekend generally ship the following business day.  You can track your order by clicking on the unique link in your confirmation...
  6. - How do I change the address on my order?

    Due to the high volume of orders processed daily by our fulfillment team, we are unable to edit order details once your purchase has been submitted.  Please place a new order through our online store specifying the correct address. As for...
  7. - I can't sign in to my account. How do I place my order?

    We apologize you are having issues placing an order on our site. Please know that while you have placed orders with us before, you may not currently have a customer account. All you'll need to do is create a new account at store.draxe.com u...
  8. - I'm trying to place an order online but keep getting this error: Street address and postal code do not match

    To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) er...
  9. - How do I return an item?

    It's our privilege to stand behind Dr. Axe's 60 day money-back guarantee. **Please follow these steps to initiate your return:** 1. Click on the following link and enter your order numebr and create your return label https://checkout....
  10. Peanut Butter - Cross Contamination

    Our Organic Bone Broth Protein Peanut Butter and Organic Bone Broth Protein Meal Peanut Butter are run on separate lines during production and are physically separated from the other supplements. The equipment is cleaned after each "run" u...