Order Placement and Shipping

Articles

- Where do I place an order?
Find all of our product and digital prgrams on our store website at Store.DrAxe.com   You can also place an order over the phone at (855) 803-1275   Monday - Friday 9am - 6pm EST or by emailing us at  Store@DrAxe.com ...
- How do I change the address on my order?
Due to the high volume of orders processed daily by our fulfillment team, we are unable to edit order details once your purchase has been submitted.  Please place a new order through our online store specifying the correct address. As for...
- How long will it take for my parcel to arrive? How can I track my package?
All orders ship USPS flat-rate or Fedex Ground and generally arrive within 3-5 days.  Orders placed over the weekend generally ship the following business day.  You can track your order by clicking on the unique link in your confirmation...
- Tracking Says My Package Delivered But I Can't Find It
If your tracking information shows that your package was delivered but you can't find it, here are some tips to help you locate your package: 1. Verify the shipping address is correct. 2. Look for a notice of attempted delivery. 3. Look arou...
- I have changed my mind about my purchase but it hasn't arrived yet. What do I do?
Due to the high volume of orders processed daily by our fulfillment team, we are currently unable to edit order details once your purchase has been submitted .  **Please follow these steps to initiate your return:** 1. Click on the follow...
- When will I receive my order?
Our facility takes up to 2 days to process and from there, please allow 3-5 business days to receive your shipment. After your order processes, you will receive an order confirmation and also a tracking number. While most orders ship sooner than th...
- How do I return an item?
It's our privilege to stand behind Dr. Axe's 60 day money-back guarantee. **Please follow these steps to initiate your return:** 1. Click on the following link and enter your order numebr and create your return label https://checkout....
- How do I add something to the order I just placed?
Due to the high volume of orders processed daily by our fulfillment team, we are currently unable to edit order details once your purchase has been submitted.   If you forgot to add an item to your order, place a new order and use promo co...
- How do I apply to become part of your Wholesale program?
Thank you for your interest in partnering with us! We do offer a wholesale discount of 40% off our web prices for all qualifying accounts. You must be a brick and mortar store, doctors office, clinic or gym. We do not allow online retailers to pur...
- How do I manage my Reward Points?
Welcome to Dr. Axe Rewards! For our most loyal customers, we've introduced our new rewards program to thank you for your commitment to Dr. Axe!   Now every time you shop with us, you can earn points which can be exchanged for future&nbs...
- Do you offer affiliate programs?
Thank you for your interest in partnering with us! We are ramping up our affiliate program for 2018 and if you would like to be added you to our interest list please click on the following link: DrAxe.com/partnerrequest We'll get you details...
- Do you offer Wholeseller options?
Thank you for your interest in partnering with us! We do offer a wholesale discount of 40% off our web prices for all qualifying accounts. You must be a brick and mortar store, doctors office, clinic or gym. We do not allow online retailers to pur...
- The item I want to order is currently sold out, what can I do?
We’re thrilled that you decided to try our products. However, due to surprisingly high interest, we may have temporarily sold out of the product you want. Please know that we are aggresivly working to restock this product and have it available...
- My item is on backorder, when should I expect it?
We’re thrilled that you decided to try our products. However, due to surprisingly high interest, we may have temporarily sold out of the product before your shipment was complete. Please know that we are aggresivly working to restock this prod...