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Store & Order Help
FAQs at checkout
- I'm trying to place an order online but keep getting this error: Street address and postal code do not match
- I can't sign in to my account. How do I place my order?
Health-related Questions
- Can I give Axe Naturals supplements to my child?
- Can I take the Axe Naturals supplements during pregnancy or while nursing?
Order Placement and Shipping
- Where do I place an order?
- How do I change the address on my order?
- How long will it take for my parcel to arrive? How can I track my package?
- How do I add something to the order I just placed?
- Tracking Says My Package Delivered But I Can't Find It
- How do I return an item?
- When will I receive my order?
- I have changed my mind about my purchase but it hasn't arrived yet. What do I do?
- How do I apply to become part of your Wholesale program?
- How do I manage my Reward Points?
- Do you offer affiliate programs?
- Do you offer Wholeseller options?
- The item I want to order is currently sold out, what can I do?
- My item is on backorder, when should I expect it?
PROMO CODES
- How do I use my promotion code?
- I received an email with a promotion for a product but I cannot find that discount on the store
Subscribe & Save Program
- My Subscribe and Save item is backordered or out of stock. What can I do?
- How do I log in to my Subscibe and Save Account?
- How do I cancel my Subscribe and Save account?
Program Support
Healing Leaky Gut Program FAQ
- I'd like more information on the Healing Leaky Gut Program
- I'd like more information on the Essential Oils Transformation Program
Dr. Axe Program Tech Support
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- How do I add a supplement to my monthly order?
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Orders Outside US
- Do you ship outside of the United States?
- I live in the United Kingdom (UK). How do I place an order?
- Where else can I purchase items?
- I live in Canada. How do I place an order?
- I live in Australia. How do I place an order?
- I live in New Zealand. How do I place an order?
Returning an Item
Organic Proteins
What is the difference between Organic Bone Broth Protein and the original?
Why do you use Peanuts instead of Almonds in your Organic Bone Broth Protein Peanut Butter?
What type of chocolate is used in the Organic Bone Broth Protein™ Dark Chocolate?
How much turmeric is in your Organic Bone Broth Protein™ Turmeric Spice?
How much caffeine is in your Organic Bone Broth Protein™ Cafe Mocha?
How many beets are used in each container of Organic Bone Broth Protein™ Nitro Beet?
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Returning an Item
What is the difference between Organic Bone Broth Protein and the original?
Healing Leaky Gut Program FAQ
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Rewards for my Subscribe and Save order
Peanut Butter - Cross Contamination
Dr. Axe Program Tech Support
How many beets are used in each container of Organic Bone Broth Protein™ Nitro Beet?
How much caffeine is in your Organic Bone Broth Protein™ Cafe Mocha?
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Updated Articles
Rewards for my Subscribe and Save order
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Healing Leaky Gut Program FAQ
Dr. Axe Program Tech Support
- How do I cancel my program membership?
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Organic Proteins